Trihear Neco Assistive Listening Device
✓ Free Standard Shipping
✓ Customs & Duties Included
A New Generation of Neckband Hearing Amplifier with Remote Microphone.
- Lightweight neckband design created for modern daily lifestyle use
- Ultra-comfort open-ear wearing experience for extended daily wear
- Excellent sound quality for clearer and more natural everyday hearing
- Ultra-low 0.012s latency audio transmission for smooth real-time conversations
- Stable wireless connection up to 20 meters (65ft)
- Up to 14 hours of battery life with only 50 minutes of charging
- Wireless remote microphone support for clearer communication in real life
- Personalized hearing adjustment with independent left & right ear control
- Intelligent digital noise reduction for more comfortable listening
Shipping Policy & General Information
Thank you for choosing TriHear! To ensure the highest level of care, security, and quality control, all orders are processed and fulfilled directly from our dedicated warehouse facility. We believe in a smooth, worry-free shopping experience, which is why we handle the logistical details—including customs and remote delivery coverages—so you don't have to.
⏰ Processing & Delivery Timelines
- Fast Handling: Most orders are prepared and handed over to our shipping carriers within 1–2 business days (excluding weekends and holidays).
- Order Confirmation: You will receive your official order confirmation and tracking details via email within 1–2 business days of making your purchase.
- Peak Seasons: During high-volume periods like major holidays, Black Friday, or Cyber Monday, processing and dispatching times may occasionally take up to 3 business days. We truly appreciate your patience.
- Standard Delivery Window: Once handed over to our carrier, standard transit and delivery typically take around 8–10 business days to arrive at your door within the United States, Japan, and the EU. For international destinations outside these regions, please allow 8–15 business days. Our standard delivery is completely Free of Charge.
- Express Delivery (5–7 business days): If you require an expedited shipping solution, please contact us directly at support@trihear.com before or immediately after placing your order so we can arrange a specialized shipping solution for you.
🗺️ Supported Shipping Destinations & Address Guidelines
Currently, we support direct shipping to The United States, Japan, and the European Union (EU).
- Regarding P.O. Boxes and APO/FPO/DPO Addresses: Yes, we do support shipping to P.O. Boxes and military addresses on a case-by-case basis! Because delivery depends on local carrier restrictions, a few specific locations face strict limitations.
- Our Recommendation: To guarantee the fastest and most reliable delivery, we highly recommend using a physical residential or business address at checkout. If our system flags your specific P.O. Box or military base as undeliverable, our support team will contact you within 1 business day to find a workable, alternative solution before your package leaves our facility.
📦 Shipping Costs & Terms
- 100% Free Shipping: TriHear proudly offers Free Standard Shipping across our entire delivery network. Even if you live in a remote or rural area, we do not charge extra shipping fees in almost all cases.
- Exceptional Remote Locations: In extremely rare cases, if a remote destination does not have a viable or reliable logistics solution from our carriers, we may be unable to fulfill the order. If this highly unusual situation occurs, our customer service team will contact you immediately, and we will issue a full, prompt refund.
- Unforeseen Delays: Shipments are subject to carrier on-time performance and availability. This includes potential delays due to severe weather, natural disasters, or other conditions beyond our direct control.
🌐 Customs, Duties, & Import Taxes
- No Hidden Fees: We believe in complete transparency. TriHear entirely covers all customs clearance fees, import duties, and regional taxes associated with your shipment.
- What You See Is What You Pay: The price you see at checkout is the final price. You will never be asked by our carriers to pay extra customs fees or tariffs to receive your package.
- Refused Packages: If a delivery is intentionally refused by the recipient despite all fees being pre-paid, any return carrier processing fees or accrued charges incurred by our warehouse to bring the item back will be deducted from the final refund.
🛑 Lost or Missing Packages
Your peace of mind is our priority. If your official tracking status states "Delivered" but you cannot locate your package, please check around your property or with neighbors first. If it is still missing, contact the carrier immediately to file a local inquiry, and notify us at support@trihear.com. While we are not liable for theft after a confirmed delivery, our team will gladly partner with you to provide any documentation required to help resolve the carrier claim.
🔄 Refunds, Returns, & Damaged Deliveries
- 45-Day Risk-Free Window: We accept returns up to 45 days after delivery if the item is undamaged and inside its original packaging. We will refund the full order amount minus the return shipping costs. Learn more on our Warranty Page.
- Damaged Shipments: In the rare event that your order arrives damaged, please email us immediately at support@trihear.com with your order number and a clear photo of the item's condition so we can prioritize a replacement or solution for you.
✏️ Changing Your Shipping Address
To maintain our fast dispatch speed, shipping information cannot be altered once a product is en route. Please double-check your address at checkout. If you realize you need to change your shipping address before the item leaves our facility, please write to us immediately at support@trihear.com and we will do our best to find a workable solution.
Fast Free Shipping
Free, fast, reliable delivery - straight to your door.
45-Day Free Trial
Try it at home for 45 days - risk free.
1-Year Warranty
Backed by reliable support and 1-year warranty.
HSA and FSA Eligible
Eligible for HSA and FSA reimbursement
World’s Premium Hearing Amplifier with Remote Microphone
0-Pressure Comfort. Lifestyle Design. Made Affordable.
2-In-1 Remote Microphone& TV Streamer
Use it as a wireless remote microphone for conversations or a TV streamer for clearer home entertainment.
Super Easy Connection
Quickly connect to the remote microphone with just one press of a button, and enjoy clearer, more natural hearing in noisy and long-distance situations.
Ultra-low Lantency 0.012s
Engage in seamless communication with 16ms Ultra-low Latency, where every word flows naturally, ensuring a fluid and uninterrupted dialogue without any noticeable delays or disruptions.
Stay connected up to 66ft/20 meters
The remote microphone helps stream people's voice directly into your Convo from an impressive distance of up to 66ft/20 meters away. This exceptional feature is particularly helpful for individuals who face challenges in hearing clearly in noisy environments or from a distance.
TV Streamer
Neco can also be used as a TV streamer, enhancing the viewing experience and immersing you in the content. You can effortlessly connect the remote microphone to your television, steaming crystal-clear sound straight to your earphones. Or you can place the remote microphone near the TV and enjoy watching with your loved ones.
Separate Volume Control for Each Ear
Beneficial for individuals who have varying degrees of hearing loss in each ear, this innovative capability allows you to independently adjust the volume for each ear, ensuring that you can customize the sound to meet your specific needs and preferences
5 Levels of Tone Control
Full control on personalization.
Whether you have high-frequency or low-frequency hearing loss, Convo supports 5 levels of tone control adjustments on bass and treble to your individual needs.
Suitable for up to severe hearing loss
Trihear Convo is suitable for up to severe hearing loss with its 9-level volume adjustment.
Quick Charge, Long Lasting Battery
Charge for 10 minutes, take for 6 hours
Ready to go at any time! Just 10 minutes of charging gives you 6 hours of battery life. You can enjoy up to 24 hours of use with only 50 minutes of charge.
Multiple Usage Scenarios
User Guide
TRiHEAR NECO Quick Start Guide (PDF Download)
TRiHEAR NECO User Manual (PDF Download)
How to Wear TRiHEAR NECO Properly (Video Tutorial)
How to Connect via Bluetooth (Video Tutorial)
How to Use the TRiHEAR NECO Remote Microphone (Video Tutorial)
How to Charge Your TRiHEAR NECO (Video Tutorial)
Testimonials
David Robinson
Less Repeating, More Understanding
I bought these mainly because I was tired of asking my wife to repeat herself. After a few days of using them, I noticed a real improvement. I’m still getting used to the settings, but overall they are helping a lot.
Paul E
TV Watching Is Much Better Now
TV watching is much better now. That’s honestly my main reason for buying this, and it works well for that purpose.
Henry
Works Well for Daily Home Use
It works best at home in quieter environments. I don’t rely on it much in crowded places, but for daily use it does the job.
William Scott
Simple and Straightforward Controls
The volume adjustment took me a little while to understand, but once I got used to it, it’s very straightforward. No complicated setup, which I appreciate.
Gloria Nelson
Helpful for Everyday Situations
It works well for everyday situations. I wouldn’t say it’s perfect, but it definitely helps enough that I keep using it."
Dorothy Reed
A Meaningful Difference at Dinner
For the first time in a long while, I didn’t have to ask my daughter to repeat herself multiple times during dinner. That moment really stood out to me.
Learn more
Product specification
120±3dB
116±4dB
55±5dB
50±5dB
300-6000Hz
≤ 3%+3%
≤20﹢3dB
12ms
What's in the Box?
FAQ
Check out the most common questions our customers asked. Still have questions? Contact our customer support.
How long Trihear Neco can be used?
Support 14H continuous work.
How long does it take to fully charge the hearing amplifier?
It will be fully charge in 60mins.
Could it be used with Type-C earbuds or earphones?
No, you need to use included earphones and type-C cable.
Notes: the earphones are customized for the hearing impaired in case of nosound or bad performance problems.
What is the advantage for Trihear Neco compared with other brands?
-very easy to operate for old people and also can be connected with TV.
-With 16db noise reduction
-16ms ultra low latency
-price is also much more cheaper than other brands
the best choice for elder people.
How does Trihear Neco work?
Support local mic and remote mic two modes, easy to operate with user manual.
What is the distance Trihear Neco can support?
Support more than 20 meters stable connection.
When does remote microphone mode work well?
The remote microphone mode works well in noisy environments or long distance situations, such as watching TV, having conversations in restaurants or car.
How do I know I have hearing loss?
Hearing loss affects everyone differently, but there are some common signs that you may have some degree of hearing loss.
1. Speech and other sounds seem muffled
2. Difficulty hearing high-pitched sounds
3. Difficulty understanding conversations in noisy environments with background noise
4. The volume of your favorite TV or other media is higher than what’s around you.
How to adjust Tone?
Stpe#1:Double-click the "O" button on the Hearing Amplifier to activate the Tone adjustment option.(The Green LED will be on and this means the device now is in Tone adjustment mode.)
Step#2:Click the "+" or "-" button on the Left side(L+ or L-) to adjust the tone level.Press L+ for more Treble and Press L- for more Bass.
Which people is Trihear Neco suitable for?
TRiHEAR Neco is designed for adults with mild to severe hearing loss who want a more comfortable, lifestyle-friendly hearing solution for daily communication. It is especially suitable for people who need clearer conversations in noisy environments, long-distance voice listening, TV watching, family gatherings, restaurants, meetings, travel, and outdoor activities. The lightweight neckband design and remote microphone system help make hearing feel more natural, connected, and effortless throughout everyday life.
What level of hearing loss requires this device?
Trihear Neco covers mild to severe hearing loss. However, hearing loss is different for everyone, so sounds may not feel comfortable to some individuals.
My hearing level ia different in each ear, can this be adjusted for left and right?
Yes, for Trihear Neco, you can control the volume of the two earphones separately.