退款政策

We hope you love our hearing amplifiers as much as we do, but if you don't or have any problems, we offer a 45-Day Money-Back Guarantee and a 12-Month Warranty! Don't worry—just follow the steps below.

Returns and Exchanges

1. Contact Us: Please reach out to our customer service team at support@trihear.com to detail your questions or feedback about our products. While not required, we would highly appreciate it if you could include photos or descriptions of any issues so we can continually improve our products.

2. Condition Requirements: > * All items must be returned in their original selling condition (undamaged and like-new).

   • All items must be returned inside their original box.

   • All items and accessories must be securely packed and returned together in one package.

3. Our Response: We will reply to your email within 2 business days to guide you through the next steps, process a replacement order, or issue your full refund.

Important Notes:

• Shipping Costs for Non-Quality Returns: For non-quality related warranty claims (such as changing your mind or personal preference), the buyer is responsible for return shipping costs.

• Shipping Costs for Quality Issues: For quality-related warranty claims, TriHear will completely cover the return shipping costs. (Whether an issue is quality-related is confirmed after a brief troubleshooting step with our support team).

• Third-Party Purchases: For items not purchased directly through the official TriHear online store (such as via an authorized medical distributor or clinic), please contact that specific retailer directly for your refund processing.