We hope you love ourhearing amplifiers as much as we do, but if you don't or have any problems, we offer a 30-Day Money-Back Guarantee and 12-month warranty! Don't worry. Just follow the steps below.
Returns and Exchanges
1. Please be sure to contact our customer service team at email@example.com to detail your questions or feedback about our products. Although not required, we would appreciate it if you send photos of the problem so we can improve it.
- All items must be returned in their original selling condition.
- All items must be returned with the original box.
- All items must be returned in one package.
3. We will reply to your email within 2 working days and inform you of the next steps, which is to send you another email or issue a full refund.
*For non-quality related warranty claims, buyer is responsible for shipping costs.
* For quality related warranty claims, Timekettle will cover shipping costs. (Whether it is a quality issue can only be confirmed after troubleshooting with us.) Please contact our customer service team via email at firstname.lastname@example.org for details.
*For items not purchased directly through the Trihear online store, please contact the retailer for a refund