Return Policy

Return Policy

45-Day Risk-Free Trial

We want you to feel completely comfortable and confident with your hearing experience. That’s why every eligible TriHear product comes with a 45-day risk-free trial.

Try your device comfortably at home and in everyday situations. If you are not fully satisfied, we’re here to help make the return process simple and straightforward.

Return Eligibility

To qualify for a refund under our 45-day trial program, please ensure the following conditions are met:

  • Return requests must be submitted within forty-five (45) calendar days of delivery.
  • The product must remain free of physical damage or significant cosmetic scratches.
  • The device must retain all original normal functions.
  • Products should be returned in their original packaging with included accessories whenever possible.

Return Shipping Costs

Manufacturing Defects

If your return is related to a confirmed manufacturing defect, TriHear will cover the return shipping costs.

Personal Preference Returns

If the product functions normally but you choose to return it for personal reasons — such as comfort preference, color preference, or change of mind — return shipping costs will be the responsibility of the buyer.

Please note: If a package is intentionally refused after shipment, any carrier return fees charged to our warehouse may be deducted from the final refund amount.

How to Start a Return

Step 1 — Contact Our Support Team

Please email support@trihear.com and include:

  • your order number
  • the reason for your return request

Step 2 — Receive Return Instructions

Our customer support team will review your request and provide the appropriate return instructions within 1 business day.

Step 3 — Securely Pack & Ship

Please package the product carefully to help prevent damage during return transit. We strongly recommend using a trackable shipping service.

Step 4 — Inspection & Refund

Once the returned package arrives at our warehouse, our team will inspect the item and process your refund promptly.

Approved refunds will be credited back to the original payment method. Return shipping fees may be deducted when applicable.

Purchases Through Amazon or Authorized Retailers

If your TriHear product was purchased through the official TriHear Amazon store or another authorized retailer, please initiate your return request directly through the original purchase platform or seller.

Damaged or Incorrect Deliveries

If your order arrives damaged or incorrect, please contact us as soon as possible at support@trihear.com and include:

  • your order number
  • clear photos of the package and product condition

Our support team will work with you to provide a suitable replacement or solution as quickly as possible.