All questions regarding your shopping experience on the store and the payment process.
I'm having trouble placing an order on the trihear website.
We're sorry for the trouble you're experiencing and we'd be like to help! Please contact our customer service at email@example.com and they will help!
How to see my order information?
After placing your order, you will receive confirmation via SMS or email. If you don't receive it, please first make sure your order is completed and you have completed payment. If all goes well, please contact customer service at firstname.lastname@example.org so we can investigate!
Can I change my shipping address after placing an order?
Go to customer service email@example.com. Please send us an email and we will be able to make changes if we have not shipped your order.
How do I know my order has been completed?
Once your order and payment are complete, be on the lookout for a confirmation via email, SMS, or both!
What payment methods do you accept?
By Paypal/Shop Pay/visa/Master/American Express/Union Pay
Shipping, Returns, & Warranty
Learn more about our shipping and return policy as well as the products warranty.
Do you offer international shipping?
Yes! We support worldwide shipping.
When will my order be shipped?
Please allow 1 to 3 business days for shipping from the date of purchase order. We hope to get it to you as quickly as possible, but please understand that order processing times may be delayed during peak seasons such as Black Friday and holidays.
How long does delivery usually take?
Depending on your shipping method of choice. In the US, please allow 6-8 business days for Standard Delivery and 3-5 business days for Express Delivery. Outside US, please allow 8-15 business days for Standard Delivery and 5-7 business days for Express Delivery.
How to track my order?
When your order leaves our fulfillment center, we'll send you a tracking link via email or SMS so you can watch your Trihear arrive in your hands! For the latest information, be sure to click on the tracking link and go directly to the website.
Do I need to pay duties?
If any duties are incurred, you are responsible for it!
Do you ship to P.O. Boxes, APO/FPO/DPO?
We cannot ship items to P.O. Boxes, APO/FPO/DPO addresses.
what's your return policy?
We hope you love our equipment as much as we do, but if you don't love our equipment or something goes wrong, we offer 30-Day Money-Back Guarantee and aOne-Year Original Warranty! Don't worry. Just follow the steps below.
1. Please be sure to contact our customer service team at firstname.lastname@example.org to detail your questions or feedback about our products. Although not required, we would appreciate it if you send photos of the problem so we can improve it.
- All merchandise must be returned in its original sales condition, unworn, cleaned or altered, with all tags still attached.
- All items must be returned with the original box.
- All items must be returned in one package.
3. We will reply to your email within 2 working days and inform you of the next steps, which is to send you another email or issue a full refund.
*For non-quality related warranty claims, buyer is responsible for shipping costs.
* For quality related warranty claims, timekettle will bear the shipping costs. Please contact our customer service team at email@example.com for details.
*For items not purchased directly through the trihear online store, please contact the retailer for a refund.
How long does it take to process my return?
Please allow 10-15 business days for us to process your return.
How do I know I have hearing loss?
Hearing loss affects everyone differently, but there are some common signs that you may have some degree of hearing loss.
1. Speech and other sounds seem muffled
2. Difficulty hearing high-pitched sounds
3. Difficulty understanding conversations in noisy environments with background noise
4. The volume of your favorite TV or other media is higher than what’s around you.
Which people is Trihear Convo suitable for?
This product is suitable for people over 65 years old who has hearing-loss.
What level of hearing loss requires this device?
Trihear Convo covers mild to severe hearing loss. However, hearing loss is different for everyone, so sounds may not feel comfortable to some individuals.
My hearing level ia different in each ear, can this be adjusted for left and right?
Yes, for Trihear Convo, you can control the volume of the two earphones separately.
How long Trihear Convo can be used?
Support 24H continuous work.
How long does it take to fully charge the hearing amplifier?
It will be fully charge in 50mins.
Could it be used with Type-C earbuds or earphones?
No, you need to use included earphones and type-C cable.
Notes: the earphones are customized for the hearing impaired in case of nosound or bad performance problems.
What is the advantage for Trihear Convo compared with other brands?
-very easy to operate for old people and also can be connected with TV.
-With 16db noise reduction
-16ms ultra low latency
-price is also much more cheaper than other brands
the best choice for elder people.
How does Trihear Convo work?
Support local mic and remote mic two modes, easy to operate with user manual.
What is the distance Trihear Convo can support?
Support more than 20 meters stable connection.
Cannot connect the hearing amplifier with Remote Microphone.
1. Make sure your hearing amplifier and Remote Microphone are both
2. Hearing amplifier switch to Remote Mic mode.
3. Hearing amplifier and Remote Microphone are within 15m.
4. If still have any problems please feel free to contact us via:
No sound from the receiver.
Please check if the Microphone is blocked, or the USB-C port is blocked,and make sure the hearing amplifier is powered on.
I couldn’t hear other people talking in a noisy environment.
You can set the hearing amplifier switch to Remote Mic mode, and holdthe Remote Microphone close to the speaker.
I could hear my own voice loudly.
You could use hearing amplifier with Remote Microphone.
Hearing amplification is not good.
Please adjust the volume by clicking +/- button to your suitable the volume.
Volume of TV is still not loud enough via the hearing amplifier is atmaximum volume.
Disconnected when moving Remote Microphone.