Frequently Asked Questions
Shopping
All questions regarding your shopping experience on the store and the payment process.
They may be eligible if used for hearing loss support or medical hearing assistance. Final approval depends on your specific HSA/FSA plan administrator.
You may try using your HSA/FSA card at checkout. Some cards may work directly, while others may be declined depending on the card issuer or plan administrator. If your card does not work, you can pay with a regular card and submit your receipt for reimbursement.
We’re sorry for the inconvenience. If you experience any issues during checkout, please contact our support team at support@trihear.com and we’ll be happy to assist you as quickly as possible.
After placing your order, you will receive an order confirmation and tracking details via email or SMS.
If you cannot find the confirmation message, please:
- check your spam or junk folder
- confirm that payment was completed successfully
If you still need help, please contact us at support@trihear.com and our support team will gladly assist you.
Yes — if your order has not yet been shipped, we may still be able to update your shipping address. Please contact us as soon as possible at support@trihear.com with your order number and updated shipping information.
Once your order and payment are completed successfully, you will receive a confirmation email or SMS notification shortly afterward.
Normally, our team will send your official order confirmation and tracking information within 1 business day.
If you do not receive a confirmation message within a reasonable time, please contact our support team and we will be happy to assist you.
We currently accept:
- Shop Pay
- Visa
- Mastercard
- American Express
- UnionPay
- Apple Pay
- Google Pay
Available payment methods may vary slightly depending on your region and device.
Shipping, Returns, & Warranty
Learn more about our shipping and return policy as well as the products warranty.
Neither! You will never receive a customs bill from us, the carrier, or the government. Because TriHear ships all packages with pre-paid clearance (DDP), we handle all regional import taxes and duties at the border using our own corporate account. The package will pass seamlessly through customs and arrive directly at your door with zero action required on your part, and absolutely no surprise bills later in the year.
Yes! We support worldwide shipping.
Please allow 1–2 business days for order processing and shipment preparation after your purchase is placed. Within this same 1–2 business day window, you will also receive your official order confirmation and tracking details via email.
Our warehouse team always works to ship your orders as quickly and securely as possible. During peak shipping seasons — such as major holidays, Black Friday, or promotional events — processing times may occasionally be slightly delayed due to increased order volume.
We truly appreciate your patience and understanding, and our customer support team is always here if you have any questions about your delivery timeline.
Standard Shipping is completely free of charge and typically arrives within 8–10 business days.
If you require expedited or express shipping, please contact our support team at support@trihear.com before or shortly after placing your order. We will do our best to help arrange a suitable shipping solution for you.
Once your order leaves our fulfillment center, we’ll send your tracking information via email or SMS so you can follow your TriHear delivery every step of the way.
For the most up-to-date shipping information, please use the tracking link provided in your confirmation message.
No — the price you see at checkout is the final price you pay.
At Trihear, we believe in complete transparency and a smooth, worry-free delivery experience. We cover customs clearance fees, import duties, and local taxes for supported shipping regions whenever applicable.
In almost all cases, you will not be asked to pay any additional fees or tariffs to receive your package.
If you ever have questions regarding shipping or customs for your region, our support team will always be happy to help.
Yes — we can support shipping to P.O. Boxes and military addresses (APO/FPO/DPO) in many cases.
Because we work with multiple regional shipping carriers, delivery availability may vary depending on local carrier restrictions. While most of these orders are delivered successfully, certain locations may face delivery limitations.
For the fastest and most reliable delivery experience, we recommend using a residential or business address whenever possible.
If your address cannot be serviced by our shipping partners, our support team will contact you within 1 business day to help arrange an alternative solution before your order is shipped.
We want you to feel completely confident with your hearing experience, which is why every TriHear product comes with a 45-Day Risk-Free Trial.
Try your device comfortably at home and in real everyday situations. If you are not fully satisfied, you may return your product within 45 days of delivery for a full refund.
Return Conditions
To qualify for a full refund, the product must be returned in new or like-new condition, free from physical damage, with all original functions intact, and include the complete original packaging, accessories, and included materials.
Return Shipping
If a return is related to a confirmed manufacturing defect, TriHear will fully cover the return shipping costs.
For discretionary returns, such as change-of-mind purchases or personal preference reasons, return shipping costs are the responsibility of the buyer.
How to Start a Return
Simply contact our customer care team at support@trihear.com with your order number and return request.
Our support team will review your request and provide easy return instructions within 1 business day.
Please allow approximately 10–15 business days from the date you ship your return package for the full return and refund process to be completed.
Return Timeline
Transit to Our Warehouse
Your returned package will first need time to safely arrive at our warehouse facility. Delivery transit times may vary depending on your shipping carrier and location.
Inspection & Quality Check
Once your return is received, our warehouse team will inspect the product within 1–3 business days to confirm the condition of the item, packaging, and included accessories.
Refund Processing
After the inspection is approved, your refund will be processed promptly. Depending on your bank or credit card provider, the refunded amount will typically appear on your original payment method within approximately 3–5 business days.
Products Information
Hearing loss often develops gradually, making the early signs easy to overlook. Many people first notice subtle changes in everyday social situations rather than a sudden drop in hearing volume.
Common Early Signs of Hearing Loss
Difficulty Following Conversations in Noisy Places
You may find it harder to follow conversations in restaurants, family gatherings, or other busy environments with background noise.
Voices Sound Muffled
People may seem like they are mumbling, or you may hear voices clearly but struggle to understand specific words.
Frequently Asking Others to Repeat Themselves
You may often ask people to speak louder, repeat themselves, or slow down during conversations.
Increasing the Volume More Often
You may notice yourself turning up the TV, phone, or radio volume to levels that others find unusually loud.
Ringing or Buzzing in the Ears
Some individuals experience persistent ringing, buzzing, or hissing sounds in the ears, commonly known as tinnitus.
Important Health Disclaimer
Over-the-counter (OTC) assistive listening products and online hearing screening tools can be helpful for mild-to-moderate situational hearing support. However, they are not a replacement for a professional medical diagnosis or comprehensive hearing examination.
If you experience sudden hearing loss, ear pain, severe dizziness, or rapid hearing changes, we strongly recommend consulting a licensed audiologist or healthcare professional for proper medical evaluation.
This product is suitable for people over 65 years old who has hearing-loss.
Trihear Convo covers mild to severe hearing loss. However, hearing loss is different for everyone, so sounds may not feel comfortable to some individuals.
For Trihear Convo & Trihear Neco, you can control the volume of the two earphones separately.
Support 24H continuous work.
No, you need to use included earphones and type-C cable.
Notes: the earphones are customized for the hearing impaired in case of nosound or bad performance problems.
-very easy to operate for old people and also can be connected with TV.
-With 16db noise reduction
-16ms ultra low latency
-price is also much more cheaper than other brands
the best choice for elder people.
Support local mic and remote mic two modes, easy to operate with user manual.
Support more than 20 meters stable connection.
1. Make sure your hearing amplifier and Remote Microphone are both
powered on.
2. Hearing amplifier switch to Remote Mic mode.
3. Hearing amplifier and Remote Microphone are within 15m.
4. If still have any problems please feel free to contact us via:
support@trihear.com.
Please check if the Microphone is blocked, or the USB-C port is blocked,and make sure the hearing amplifier is powered on.
You can set the hearing amplifier switch to Remote Mic mode, and holdthe Remote Microphone close to the speaker.
You could use hearing amplifier with Remote Microphone.
Please adjust the volume by clicking +/- button to your suitable the volume.
Disconnected when moving Remote Microphone.